Shipping policy

Shipping Policy

Thank you for visiting and shopping at UrbanPouch (urbanpouch.store). Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.
You will receive a secondary notification when your order has officially shipped.
During periods of high order volume (such as sales or peak holiday seasons), processing times may extend by 1–2 business days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	5 – 10 Business Days	Free

Delivery delays can occasionally occur due to unforeseen courier bottlenecks, weather conditions, or customs clearance processes.

3. Order Tracking

Once your order has shipped, you will receive an automated email containing a tracking number and a link to trace your package. Please allow 24–48 hours for the tracking information to update in the carrier's system.

If you have not received your tracking number within 4 business days of placing your order, please contact us at support@urbanpouch.store.

4. International Shipping

We offer international shipping to most destinations worldwide.

Customs, Duties, and Taxes: UrbanPouch is not responsible for any customs fees, import duties, or local taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Customs Clearance Delays: On rare occasions, international shipments may experience delays at local customs offices beyond our estimated delivery times.

5. Shipping Restrictions & PO Boxes

P.O. Boxes & APO/FPO: Please ensure a physical street address is provided for express shipments, as certain express carriers cannot deliver to P.O. Boxes or military bases.

6. Incorrect Shipping Addresses & Undeliverable Packages

Please double-check your shipping address during checkout. UrbanPouch is not responsible for orders shipped to incorrectly entered addresses provided by the buyer.

If you notice an error in your address, email us immediately at support@urbanpouch.store within 12 hours of placing your order.
If a package is returned to us due to an invalid or incomplete address, the customer will be responsible for the cost of re-shipping the order.

7. Lost, Stolen, or Damaged Packages

UrbanPouch is not liable for products damaged or lost during transit. If you received your order damaged, or if your package is marked as delivered but missing:

Save all packaging materials and damaged goods before filing a claim.
Contact the shipping carrier directly with your tracking number to initiate a claim.
Reach out to our customer support at support@urbanpouch.store so we can assist you through the process.